To see the most current data, click Refresh.Click Performance > Workspace > My Performance.To access your schedule from the agent dashboard:.To access your schedule from the agent activity view, click Activity > Schedule tab.To view and work with your schedule, perform one of the following steps: Access your workforce management schedule Note: Google Calendar and Microsoft Outlook do not always retrieve updates frequently therefore, it can take up to 24 hours for workforce management updates to appear.Īpproved time off does not appear in an iCal calendar until you generate and publish the schedule.
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